Privacy Policy

1. Information We Collect

a) Personal Information

• Name, email address, shipping address, and phone number
• Payment details (processed securely via third-party payment providers)
• Order history and customer support interactions

b) Technical Information

• IP address, browser type, device type
• Operating system, referring URLs, and website usage behavior

c) Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enhance user experience
• Analyze website traffic
• Track marketing campaign performance

You may disable cookies via your browser settings, but doing so may affect certain site functionalities.

2. How We Use Your Information

We use your information to:

• Fulfill orders and process payments
• Provide customer support
• Send order confirmations and status updates
• Improve our website and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: e.g., shipping, payment processors, analytics platforms
• Legal Authorities: when required by law or to protect our legal rights
• Affiliates and Subsidiaries: as part of normal business operations

All third parties are contractually required to safeguard your data and use it only for the intended purpose.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, and access controls.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access and correct your personal data
• Request deletion of your information
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority (e.g., GDPR Supervisory Authority, Office of the Privacy Commissioner of Canada)

To exercise these rights, please contact us at privacy@biolytical.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax, accounting, and regulatory compliance).

7. International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to and processed in Canada or other countries with different data protection laws. We take appropriate steps to ensure your data is treated securely.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any information.

9. Children’s Privacy

iStatis.com is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the “Last Updated” date.